Bitget to Discontinue Services for Some Users in One-Off Move

Cryptocurrency exchange Bitget announced on Saturday that it will discontinue services for certain customers as part of a one-off exercise, according to Cointelegraph. The trading platform stated that user funds remain secure and that its broader crypto exchange operations will continue without disruption during the transition.

Notification and Withdrawal Procedures

Bitget said the affected users will receive direct notifications outlining next steps, withdrawal arrangements, and relevant deadlines. These alerts will be delivered through email, in-app messaging, or push notifications.

The exchange clarified that customers who do not receive official notifications from Bitget may continue utilizing their accounts as usual. Bitget noted that its customer support team is available to help impacted customers manage pending orders, process withdrawals, and address account-related inquiries. Additionally, the exchange cautioned users to rely solely on official communication channels and remain alert to phishing attempts, impersonation accounts, and unverified reports.

Recent Operational Context

The service change comes following previous operational challenges reported at the exchange. On Sept. 25, Bitget confirmed unauthorized transfers and temporarily halted withdrawals to conduct an investigation into a security breach. A cybersecurity firm later reported that the total losses from that breach reached approximately $388 million.

Despite the upcoming service discontinuations for targeted user accounts, Bitget reiterated that remaining users will experience uninterrupted platform access.

Key facts

• Bitget is discontinuing services for selected users in a one-off exercise announced on Saturday.
• The exchange affirmed that customer funds are safe and that platform operations will continue.
• Impacted accounts will receive direct alerts via email, in-app messages, or push notifications with withdrawal instructions.
• Accounts that do not receive direct notifications can operate as usual.
• The move follows a Sept. 25 security incident involving unauthorized transfers and roughly $388 million in stolen funds.